Terms of Service & Returns Policy
The following terms and conditions will apply between you and Danielle Eve Griffin and do not affect your statutory rights. If you do not accept these terms and conditions, you must not use this website or services. Your continued use of this website constitutes acceptance of these terms and conditions.
These terms and conditions are to be read in conjunction with the relevant part of the website relating to the particular product(s) in question, which are hereby deemed incorporated herein; these include, without limitation, product descriptions, prices and specifications, and any care guidelines both for their use and storage.
These terms and conditions are governed by the laws of Northern Ireland and any dispute connected with this site is subject to the exclusive jurisdiction of the Northern Irish courts. Danielle Eve Griffin may change these terms and conditions from time to time. We shall try to notify visitors to the site of any material changes, but you are advised to check back from time to time to confirm the latest version; you will be bound by changes even if you do not revisit this page to check for any updates.
CONTENT
Danielle Eve Griffin makes every effort to keep this site up to date but cannot guarantee its accuracy. Danielle Eve Griffin reserves the right at any time and without prior notice to make changes and corrections to the site or to make parts or all of it unavailable.
Danielle Eve Griffin is not liable for any loss or damages suffered as a result of any use of this site or of any products ordered on it and accepts no responsibility for the effect that use of this site has upon your computer. Danielle Eve Griffin cannot vouch for the suitability or accuracy of the content of any other sites linked to by this site, and you use them at your own risk. Any reference to linked sites or to third-party companies, products or services by name does not constitute or imply its endorsement by Danielle Eve Griffin.
Unless otherwise stated, the contents of this website are copyrighted materials of Danielle Eve Griffin. All rights are reserved. They may not be used, transmitted or reproduced without the prior written permission of Danielle Eve Griffin, other than the downloading and temporary storage of pages where indicated, for the sole purpose of individual viewing on a standalone PC or monitor, and printing for the use of an individual. They may not be further reproduced, copied or transmitted in any way. You may not reproduce any other part of the website including the structure, style and program code.
REGISTRATION
By registering with Danielle Eve Griffin, you guarantee that you are at least 18 years old and that the information you supply is true and accurate; you agree to notify us as soon as possible of any changes by email. You may request that Danielle Eve Griffin stop using your information to send you the Danielle Eve Griffin email newsletter. By registering, you also agree that you are responsible for your account security, your password and any activities on your account. You agree to notify us of any unauthorised use of your name or password that comes to your attention. Danielle Eve Griffin cannot be held responsible if you do not protect your password or account.
PRIVACY
Danielle Eve Griffin complies fully with all relevant Data Protection and consumer legislation and treats all personal information as fully confidential. We collect your personal information (for example, your name, email address etc) when you subscribe to our mailing list, enter competitions, and provide feedback; when you place orders, we collect your name, email and delivery address and payment details, to service your order. Personal information is stored on secure servers, and details such as credit card, name and address are encrypted. Danielle Eve Griffin complies with Tier 1 PCI (Payment Card Industry), which guarantees the highest level of security and protection of customer information.
Danielle Eve Griffin will not share your details with third parties unless you give us permission to do so. However, to perform credit-card transactions and fulfil orders, Danielle Eve Griffin uses reputable third-party banking and distribution institutions. These carefully selected companies receive only the information needed to verify and authorise payment cards and to process orders and are under strict legal obligations to keep all personal information private.
ORDERS
Orders will be charged to your account on dispatch of goods. All credit and charge-card payments are subject to checks and authorisation by the card issuer; if the issuer does not authorise payment, your order will be cancelled, and Danielle Eve Griffin will not be liable for any delay or non-delivery.
Please note that stock levels shown on the website are a guide only, that product colour may be different from that shown due to variation caused by your computer screen or device, and that any colour swatches provided are supplied as a guide only. In the rare event that a product ordered has been listed with incorrect details or is supplied to Danielle Eve Griffin in different packaging than shown, we’ll inform you prior to dispatch and ask you to confirm your order or cancel it. If we cannot get hold of you, we will cancel the order and will either not take payment from you or give you a full refund, as applicable.
We reserve the right to refuse an order at our discretion, and cannot be held liable for withdrawing any goods, materials, or content from the site.
DELIVERY
Danielle Eve Griffin dispatches orders every working day. Working days are Monday to Friday, excluding Bank Holidays. Standard Delivery takes between 3 and 5 working days to most areas of mainland Britain.
We will send an email to the address you provided when your order has been dispatched, including any information on how to track your order. Please note, some products are made to order, and may take between five and ten working days to be made and dispatched. Often, they will be dispatched sooner.
Delivery notes are passed onto the courier to assist them in delivering your order. They are not instructions that the courier will always follow.
We ensure each purchase during the time it is in transit until it is delivered to the specified delivery address. Once your order has been delivered to the specified delivery address, the contract between Danielle Eve Griffin and yourself will be marked as fulfilled and the responsibility from that stage has transferred onto you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Danielle Eve Griffin and transfer of responsibility in the same way.
Our couriers can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at checkout by entering a delivery note before proceeding to purchase. By instructing the courier to leave your order in a safe place, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.
Danielle Eve Griffin does not accept any liability for failure or delay in delivering goods or for any damage or defect to goods, in each case, that is caused by any event or circumstance beyond its reasonable control.
PROMOTIONAL CODES
Promotional Codes are valid only with new orders placed online and for a limited period of time according to the expiry date displayed. Only one Promotional Code may be used per order, and they are not valid in conjunction with any other promotion, Viridian Card, or on sale or discounted items. Danielle Eve Griffin reserves the right to refuse orders if it deems a Promotional Code is invalid.
For returns of items purchased using a Promotional Code, refunds will be given for the price paid after the discount is applied. Promotional Code discounts will not apply to replacement items; instead, if the offer is still valid, you should place a new order using the original Promotional Code.
GIFT CERTIFICATES
Danielle Eve Griffin Online Shop Gift Certificates are non-transferable, valid for one year from the date of issue and are only redeemable on the Danielle Eve Griffin website. They cannot be redeemed for cash. After a purchase has been made, any balance remaining will be retained as a credit with danielleevegriffin.co.uk, to be used for future orders. Refunds for items purchased using Danielle Eve Griffin Online Shop Gift Certificates will be in the form of credit with danielleevegriffin.co.uk. This does not affect your statutory rights.
Promotion or discount codes cannot be applied to the purchase of a Gift Card.
LIMITATION OF LIABILITY AND BLOCKING
Danielle Eve Griffin’s liability for any breach of these terms and conditions is limited to the value of the goods ordered in the relevant transaction, however, nothing in these terms and conditions shall exclude or limit Danielle Eve Griffin’s liability for death or personal injury as a result of Danielle Eve Griffin’s negligence. If any part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions is not affected. If we consider in our absolute discretion that you are in breach of these terms and conditions, we reserve the right to prevent you having further access to the website and to take any further action that we consider appropriate.
OUR RETURNS POLICY
We hope that you enjoy the range of creative products we offer.
Our returns policy is below. We suggest you familiarise yourself with this prior to purchasing from our website.
If you cannot find the information you are looking for, please contact Danielle Eve Griffin who will be happy to help you.
How can I return my item?
You can return items to us within 14 days for refund at your own expense and using your chosen carrier. You must obtain proof of postage.
Please enclose a completed copy of our returns form and send to:
Danielle Eve Griffin
30 Whitehall Mews
Belfast
Northern Ireland
BT7 3GE
Items are returned at the customer’s own risk, and we cannot accept liability for any returns damaged or lost in transit. Your order must be returned to us unopened and unused with the original presentation box, with any protective packaging and any cards or tags included. All returns are quality checked and items that do not meet our returns policy will be declined and may be sent back to you.
Refunds that are accepted will be credited to the payment method used to place the order (excluding the initial delivery cost). We are unable to issue refund receipts.
For International deliveries we also offer a 14 day returns policy from the date of receipt.
*We are happy to exchange or return any items purchased as Christmas gifts until 14th January. This extended Christmas returns period applied to all products that can normally be returned for exchange or refund in line with our usual returns policy.
My item is damaged.
We do make every effort to ensure your order is delivered in good condition however, occasionally some products can get damaged during delivery, so we please ask you inspect your order upon receipt.
If your order has arrived damaged, you must email us photos within 3 days of receiving your order.
If an item in your order is faulty, you must email us photos within 7 working days.
Please email clear photos to us, including photos of how the box arrived at danielleevegriffin@gmail.com and we will get back to you as soon as we can to resolve this.
If you have owned your item for longer than the above, we will deem your order as accepted.
Important Information
If for any reason, you wish to return a product bought from Danielle Eve Griffin, your statutory rights are not affected under the Distance Selling Regulations.
Items are returned at the customer’s own expense and risk. We recommend insuring your return and that you obtain a free Certificate of Posting as we cannot be held responsible for any returns that arrive damaged or fail to arrive.
Please don’t hesitate to contact Danielle Eve Griffin if you would like further information or clarification, who will be happy to help.